CANCELLING ITEMS

Meilie will send for delivery immediately once your order is completed, therefore, if you cancel your order, you will be refunded back the original cost but without shipping fees.

 

RETURNS

• Meilie accepts returns of unwanted items within 14 days of purchase (EU) and 28 days (overseas) of the delivery confirmation date.
  After this time period, we reserve the right to deny the return.
• All items must be returned unworn in their original packaging with proof of purchase. Meilie reserves the right to refuse returned items when the items are worn, show obvious signs of use or not properly packaged.
• SALE items cannot be returned.
• The item is your responsibility until it reaches us, therefore, we cannot take responsible for returns that are lost in transit. The cost of return postage is your responsibility. Once we receive the returned item, we will process the full price of your purchase. However, your original postage costs will not be refunded.
  If in the rare occasion your item is faulty, you can request a free return postage.
• Returns are usually processed within 7 working days, although during busy periods this may vary.
• Depending on the payment methods, it may take a few weeks for the customer to see the refund in their account.
• All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, custom duties and sales taxes are non-refundable.
• Refunds will always be processed onto the same debit or credit card used for purchase.

SALE

We understand that you might have purchased a product recently that has now been reduced in price. We cannot refund you the price difference if this occurs.